Privacy policy

🔒 Privacy Policy

Your privacy matters to us. Learn how we protect and use your data.

📧 info.vixilla@gmail.com
📅 Updated: June 25, 2025
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1. Overview

This Privacy Policy explains how Vixilla collects, uses, and protects your personal information when you visit our website or make a purchase from us.

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2. Information We Collect

We collect information to enhance your shopping experience, process orders efficiently, and provide excellent customer support.

💻 Device Information

What we collect: Browser version, IP address, time zone, cookies, viewed products, search terms

Purpose: Ensure proper site functionality and analytics

How: Automatically via cookies and tracking pixels

Sharing: Shared with Shopify

🛒 Order Information

What we collect: Name, billing/shipping address, email, phone, payment details

Purpose: Process orders, payments, shipping, and fraud prevention

How: Collected directly from you during checkout

Sharing: Shared with Shopify

💬 Customer Support

What we collect: Communications and support inquiries

Purpose: Provide assistance when you contact us

How: Collected when you reach out to us

Sharing: Used internally for support purposes

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3. Age Restrictions

Our website is not intended for individuals under 21 years old. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us immediately for removal.

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4. How We Share Your Information

We may share your data in the following circumstances:

  • ✓With Shopify: Our e-commerce platform provider. View Shopify's Privacy Policy
  • ✓Legal Compliance: To comply with legal obligations or protect our rights
  • ✓Advertising Partners: For targeted advertising (see section 6)
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5. How We Use Your Information

🛍️ Offer products and services
📦 Process and fulfill orders
💬 Communicate with you
🔐 Prevent fraud and abuse
📢 Share offers and new products
📈 Improve our services
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6. Targeted Advertising

We use your information to provide personalized advertisements:

📊 Google Analytics

We use Google Analytics to understand how visitors interact with our site.

🔗 How Google uses your information

❌ Opt-out of Google Analytics

🎯 Opt-out of Targeted Ads

Facebook: facebook.com/vixilla

Learn More: Understanding Online Advertising

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7. Legal Basis (GDPR)

For visitors in the European Economic Area (EEA), we process your data based on:

✅ Your consent
📋 Contractual obligations
⚖️ Legal compliance
🎯 Legitimate interests
🛡️ Vital interests protection
🏛️ Public interest tasks
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8. Data Retention

We retain your information until you request its deletion. To request data removal, contact us at info.vixilla@gmail.com

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9. Automated Decision-Making

We use limited automated decision-making through Shopify for fraud prevention (temporary IP/credit card blocking). These decisions don't have significant legal effects on you.

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10. California Privacy Rights (CCPA)

Important Notice: Our site may sell personal information as defined by the California Consumer Privacy Act (CCPA).

  • ✓Special protections for minors under 16

Contact us for complete CCPA opt-out details.

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11. Your Rights

🇪🇺 GDPR Rights (EEA Residents)

👁️ Access your data
📤 Data portability
✏️ Correct your data
🗑️ Delete your data

Data Processing Location: Ireland (processing) and US/Canada (storage)

🔗 Shopify's GDPR Compliance Guide

🇺🇸 CCPA Rights (California Residents)

👁️ Access your data
📤 Data portability
✏️ Correct your data
🗑️ Delete your data
👤 Authorized agent representation
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12. Cookies

Cookies enhance your browsing experience by remembering your preferences and tracking site usage patterns.

⚙️ Functional Cookies

Essential for login, region settings, and basic site functionality

📊 Performance Cookies

Analytics and site performance monitoring

📢 Advertising Cookies

Targeted ads and marketing campaigns

📱 Social Media Cookies

Social sharing and content integration

📋 Functional Cookies

Cookie Name Function
_ab Admin access management
_secure_session_id Secure storefront navigation
cart, cart_sig, cart_ts Shopping cart and checkout process
checkout_token, secret Secure checkout flow
secure_customer_sig, storefront_digest Customer login authentication
_shopify_u Account updates and preferences

📈 Analytics Cookies

Cookie Name Function
_tracking_consent User consent tracking
_landing_page, _orig_referrer Landing page and referral tracking
_s, _shopify_s, _shopify_y, _y Shopify analytics and insights
_shopify_sa_p, _shopify_sa_t Marketing attribution and referrals

⏰ Cookie Duration

Cookies may persist from 30 minutes to 2 years depending on their type and purpose.

Cookie Management: You can manage or disable cookies in your browser settings.

🔗 Learn more at AllAboutCookies.org

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13. Do Not Track

⚠️ Important Notice

We do not alter our data collection practices based on "Do Not Track" browser signals due to the lack of standardized industry response protocols. However, you can still control cookies through your browser settings and opt out of targeted advertising through the links provided in this policy.

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14. Policy Changes

📢 Stay Updated

We may update this privacy policy periodically to reflect changes in:

  • ✓Legal requirements and regulations
  • ✓Our business operations and services
  • ✓Industry best practices
  • ✓Technology and security improvements

We recommend checking this page regularly for updates.

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15. Contact Us

Have questions about your privacy or want to exercise your rights? We're here to help!

📧 Email Support

Get direct support for privacy questions, data requests, or general inquiries.

info.vixilla@gmail.com

🌐 Contact Form

Use our online contact form for detailed privacy inquiries and support requests.

www.vixilla.com/pages/contact

⚖️ Data Protection Authority

If unsatisfied with our response, you may contact your local data protection authority.

Available for EEA residents

🛡️ Your Privacy Rights

We are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This policy reflects our dedication to maintaining your trust and complying with global privacy standards.

© 2025 Vixilla | All rights reserved | Privacy-focused e-commerce

Last updated: June 25, 2025 | Effective immediately